- Service & Business Continuity
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Use of our Websites
Membership and Programs
Your Communication on our Site
Site Transactions and Right to Change Site
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
We reserve the right, at any time in our sole discretion, to: modify, suspend or discontinue the Site or any service, content, feature or product offered through the Site, with or without notice; charge fees in connection with the use of the Site; modify and/or waive any fees charged in connection with the Site; and/or offer opportunities to some or all users of the Site. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site, or any service, content, feature or product offered through the Site.
Product Information and Colors
Certain products are available exclusively online through the Site. These products may have limited quantities and are subject to return or exchange only through the Site according to the applicable return policy. We have made every effort to display as accurately as possible the colors of our products that appear at the Site. We cannot guarantee that your computer monitor's display of any color will be accurate.
From time to time, we may provide certain content that includes software tools (the “Software”). Such Software remains our property, but as long as you have permission to use our Site, you may download and view one copy of such software on any single computer solely to use our Site.
We provide our Site, including without limitation its content and Software therein, on an "as is" basis and make no representations or warranties of any kind with respect thereto. We disclaim all such representations and warranties, including, for example, warranties of merchantability and fitness for a particular purpose. In addition, although we make an effort to keep our Site current and accurate, we do not represent or warrant that the information accessible via our Site is accurate, complete, or free of typographical errors or omissions that may relate to product descriptions, pricing, promotions, offers and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Site, including pricing and availability information, is inaccurate at any time without prior notice.
Limitation of Liability and No Endorsement
Except as specifically stated on our Sites or as specifically limited by some jurisdictions, neither we nor any of our employees, affiliates or representatives will be liable for damages arising out of or in connection with the use of our Site and/or any web sites to which our Site may link. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. We cannot prevent the "harvesting" of information from this Site, and you may be contacted by us or unrelated third parties, by email or otherwise, within or outside of this Site. Inclusion of a web site link or a third party product on our Site is not an endorsement of such product or web site by us.
Personal, Non-Commercial Use - You may view our Site and you are welcome to print hard copies of written material on it for your personal, non-commercial use. All other copying without prior written permission, whether in electronic, hard copy or other format is prohibited and all other rights reserved. The use of any illustrations, photographs, video or audio sequences or any graphics separately from the accompanying text, and the deletion or alteration of any copyright, trademark and other proprietary notices appearing on such materials are also prohibited.
Our sites include protectable service marks, trademarks and trade dress owned and/or licensed by IRG Plotters & Printers, Inc. or its affiliates. Any use of our service marks, trademarks or trade dress including, reproduction for purposes other than those noted above, modification, distribution, republication, transmission, translation, publication, public performance or display, commercial exploitation, or creation of any derivative works from this Site in any way without the prior written permission of IRG Plotters & Printers, Inc., is strictly prohibited. All trademarks not owned or exclusively licensed by IRG Plotters & Printers, Inc. and its affiliates that appear on the site are the property of their respective owners.
IRG Plotters & Printers, Inc., 19300 South Hamilton Avenue, Suite 110, Gardena, California 90248-4423
Software and other materials from this Site may be subject to United States Export Control. The United States Export Control laws prohibit the export of certain technical data and software to certain territories. No software from this Site may be downloaded or exported: into (or to a national or resident of) Cuba, North Korea, Iran, Sudan, Syria, or any other country to which the United States has embargoed goods; or to anyone on the United States Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. The Affiliated Entities do not authorize the downloading or exportation of any software or technical data from this Site to any jurisdiction prohibited by the United States Export Laws or to anyone on any such list. By downloading or using any Software, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.
Pursuant to 47 U.S.C. Section 230(d) as amended, we hereby notify you that parental control protections (such as computer hardware, software or filtering services) are commercially available that may assist you in limiting access to material that is harmful to minors. Information identifying current providers of such protections is available at the following web site: http://www.staysafe.org/.
Claims of Copyright Infringement
The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that materials available on the Site infringe your copyright, you (or your agent) may send the Site a notice requesting that Site remove the material or block access to it. If you believe in good faith that someone has wrongly filed a notice of copyright infringement against you, the DMCA permits you to send the Site a counter-notice. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA. See http://www.copyright.gov/ for details. Notices and counter-notices should be sent to: IRG Plotters & Printers, Inc., 19300 South Hamilton Avenue, Suite 110, Gardena, California 90248-4423, or by calling us at (800) 474-9514 or emailed to info@IRG.com. Details are available at http://www.copyright.gov/onlinesp/. We suggest that you consult your legal advisor before filing a notice or counter-notice. Please be aware that there are penalties for false claims under the DMCA.
Information or Complaints.
Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: If you have a question or complaint regarding the Site, please send an e-mail to info@IRG.com. You may also contact us by writing to IRG Plotters & Printers, Inc., 19300 South Hamilton Avenue, Suite 110, Gardena, California 90248-4423, or by calling us at (800) 474-9514. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by post at 1625 North Market Blvd., Sacramento, CA 95834 or by telephone at (916) 445-1254 or (800) 952-5210 or Hearing Impaired at TDD (800) 326-2297 or TDD (916) 322-1700.
Void Where Prohibited.
Although this Site is accessible worldwide, references to a particular product or services do not imply that they are appropriate or available to all persons of legal purchasing age or in all geographic locations or jurisdictions. In addition, not all persons may be able to participate or win prizes, if applicable, in the Challenges, sweepstakes, contests, raffles, surveys or similar promotions made available through the Site. We reserve the right to limit the availability of this Site and/or the provision of any service to any person, geographic area or jurisdiction we so desire, at any time and in our sole discretion.
Protecting your privacy is important to us. We hope the following statement will help you understand how IRG collects, uses and safeguards the personal information you provide to us on our site.
PCI = Payment Card Industry DSS= Data Security Standards
In terms of security, IRG adheres to the PCI DSS requirements for security management, policies, procedures, network architecture, software design and other critical protective measures. In terms of operations, IRG makes sure our customers' payment card data is being kept safe throughout every transaction, and that our customers have confidence that they are protected against the pain and cost of data breaches.
IRG follows the 12 requirements in the standard, working with our acquiring bank and using the tools offered through the PCI Security Council. PCI DSS compliance is an ongoing process, not a one-time event. IRG continuously assess its operations, fixes any vulnerabilities that are identified, and makes the required reports to the acquiring bank and card brands we do business with.
IRG's PCI DSS Certificate of Compliance Number: 1158-03BA-4D2E-2579 issued by Internet Security Assessor (ISA): TrustWave. The certificate is on file, please submit a request if a copy is needed. To learn more about PCI DSS Compliance, please visit the PCI Security Standards Council website located at the following URL: https://www.pcisecuritystandards.org.
IRG does not sell or transfer personally identifiable information collected at this site. We do not collect more personal information than necessary to participate in any of the site's features.
IRG is the sole owner of the information collected on IRG.com. If IRG collects personally identifiable information from users, this information will not be sold, shared, or rented to others in ways different from what is disclosed in this statement, without explicit consent from the user.
If you request a quote, sign-up for an event or purchase a product/service from IRG, we request certain personally identifiable information from you on our web site or order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we encounter an issue processing an order, we will use this information to contact you.
IRG collects information from our users at several different points on our Web site. The IRG.com Web site collects personally identifiable information using the following methods:
IRG.com requires purchasing customers to provide billing information such as name, address, e-mail address and credit card information. If we encounter any problems processing the order, this information will allow us to get in touch with the purchaser. Financial information such as credit card number is submitted over a secure connection. IRG.com maintains a copy of the billing information (with the exception of credit information) to allow for future contact regarding the purchased services or of any new features that may be of interest to the purchaser if you have opted to receive them. IRG.com uses Skipjack Financial Services as its credit card gateway and processing company to bill for goods and services. This third-party company does not, retain, share, store or use personally identifiable information for any secondary purposes.
When you register at IRG.com for any of our services we will ask that you provide your name, address, e-mail address, and phone number. An email address and personal contact is mandatory. Should there be any issues related to providing the service, this information will allow us to get in contact with you.
Sharing Information for Site and Promotion Administration and Safety
Except for the following limited and necessary instances we do not share personally identifiable information collected at this site with third parties. We share the information with our partner agencies who assist us in administering the site and various programs and promotions. They can only use the information to administer our site and programs. These agencies are bound to keep information private and secure. We may also disclose personal information if required by law, for example, to comply with a court order or subpoena or to protect the safety and security of site visitors.
IRG Polls and Surveys
From time to time we may ask our site visitors to answer survey questions. Surveys generally deal with the site, our products and services. We may ask for age or age ranges, gender, and other non-personally identifiable information. No personally identifiable information is requested and the information collected from a user is not tied to any personally identifiable information that may have been previously provided. We may have agencies administering our surveys, but these agencies are acting solely on our behalf. We may post sample answers to polls or surveys at the site, no identifying information is ever included. Information gathered from polls and surveys are for internal use by IRG Plotters & Printers, Inc. and IRG.com.
Cookies and Tracking Technology
IRG has taken a number of steps to safeguard the integrity of its data and prevent unauthorized access to information that is stored in its various systems. These measures are designed and intended to prevent corruption of data, block unknown or unauthorized access to our systems and data, ensure the integrity of information that is transmitted between IRG and its customers, and to provide protection of confidential information that may be in our possession.
For security purposes - and to make sure this service remains available to all users, IRG uses specialized software programs for monitoring and auditing network traffic to identify unauthorized attempts to upload or modify information, or otherwise to cause damage to our systems. IRG also uses industry-leading tools and encryption technology to control access to specific applications and services, protect data that is transmitted electronically between IRG and its customers and protect confidential data stored on our systems. These programs help us identify individuals attempting to tamper with the site and related systems.
WARNING -- If security monitoring reveals possible evidence of criminal activity, information pertaining to such activity may be provided to law enforcement officials. Unauthorized attempts to upload or tamper with information on the IRG.com web site or related systems are strictly prohibited and are subject to criminal prosecution.
By phone: 1-800-474-9514 (Monday -Friday, 9:00 a.m. - 5:00 p.m. PT)
IRG Plotters & Printers, Inc.
19300 South Hamilton Avenue, Suite 110
Gardena, California 90248-4423
By email: firstname.lastname@example.org